If your PC is running Windows XP Service Pack 2, the first thing you need to do is turn off the firewall. Why? Because a serious firewall blocks unwanted inbound and OUTBOUND connections. SP2's firewall does not block unwanted outbound connections.
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Computer Repair with Diagnostic Flowcharts

Troubleshoot PC Hardware Problems With Flowcharts

This manual for troubleshooting PC hardware problems creates a visual expert system for diagnosing component failure and identifying conflicts.

The seventeen diagnostic flowcharts at the core of this book are intended for the intermediate to advanced hobbyist, or the beginning technician.

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Turn Off Windows XP Service Pack 2 Firewall

Because of Windows XP's vulnerability to attack by viruses such as MyDoom, NetSky, Bagle, and Zafi, Microsoft released the Service Pack 2 (SP2) patch. SP2 added a firewall to the operating system. Actually SP1 had a firewall, but it was not as good as the one in SP2 and it was turned off by default. SP2 turns the firewall on by default.

However, if your PC is running Windows XP Service Pack 2, the first thing you need to do is turn off the firewall. Why? Because a serious firewall blocks unwanted inbound and OUTBOUND connections. SP2's firewall does not block unwanted outbound connections.

Why do you want to block outbound connections? Because spyware collects information from your PC and sends it back to the spyware's creator. You need to block these unwanted outbound connections. Since it's not recommended that you run two firewalls simultaneously, you need to turn off SP2's firewall and install a serious firewall like ZoneAlarm (free for home users).

Note: If you intend to download ZoneAlarm from the Web, you probably want to download the 6.36 MB self extracting file from ZoneLabs website first before turning off Windows firewall.

The following steps describe how to turn off Windows XP SP2's built-in firewall.

1. Select Start | Control Panel to open the Control Panel.

Control Panel

2. On Control Panel's "Pick a category" screen, open the "Security Center".

Windows Security Center

3. In "Windows Security Center", in the Manage Security Settings for: section, click on "Windows Firewall".

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Computer Sections

Windows

Here's the information you need to not only prepare for the MCITP certification exams as a Windows 7 desktop support technician or administrator, but also to excel in your job.

From successfully troubleshooting individual desktops to planning and configuring Windows 7 desktop infrastructures on a broad scale, this reference explores the real-world tasks and scenarios you'll face on the job and shows you step by step how to handle them.

Reader Bill Talbott says, "The author has an innate ability to break out complex and often boring topics and make them interesting to the end reader. His writing style, combined with the exercises throughout this text, ensure complete understanding of each topic...

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