Maintain Your Computer and Use it More Effectively
to Design a Web Site and Make Money on the Web

About BTH User Agreement Privacy Site Map Contact Advertise Here News Feeds

How to Cope in a High Pressure Customer Service Role

Customer service centers often have a high turnover,and if you are working in one you may find your job very stressful. These tried and tested techniques will help you cope with the pressure you may face.

Steps

Most stressful situations in Customer Service jobs are caused by dissatisfied customers. Try to keep your cool when dealing with an irate customer, as getting angry will not help. Be polite,tell the customer you understand why they are unhappy and always end the call with a positive solution. If you need to call the customer back,do so in a timely fashion,and if you cannot deal with a query pass it to a supervisor.
Some employers set targets for their staff and you may find that the deadlines put you under pressure. Deal with this by breaking your target into smaller chunks- for instance, if you have to deal with 80 calls each day, work out how many you need to get through per hour.
Don't let other staff members get you down. Some people will spend their working day complaining about the job,and this can affect your own morale.
Leave your work behind at the end pf the day. At the end of the day,write down anything that you need to deal with the next day and then forget about it.

Tips

Keep a notepad handy when you are working on the phone,This will help you remember important details which may otherwise be forgotten when you are stressed.
Use deep breathing techniques to relax when you feel yourself beginning to get stressed.
Make your work space comfortable, clear up any clutter and get a seat which supports the body properly.
Make friends with your team for a happier working environment.

Article source: wikiHow wikiHow is a group effort to create a great resource: the world's largest free how to manual. wikiHow articles help people solve their everyday problems. wikiHow licenses all content under a Creative Commons License. The license allows wikiHow content to be used freely for noncommercial purposes. The Creative Commons License also allows for the creation of derivative works.

Can't show: 6 ads/adbrite.htm

Menu - More
How To ...

RSS Feed

General Articles Sections

craigslist 4 Everyone

"craigslist 101," covers creating an account and navigating around the site. You'll learn everything you need to know to keep your computer, your information, and yourself safe when using craigslist.

"Posting on craigslist," You'll also learn marketing strategies to design successful listings that set your advertisements apart from the pack.

One reader says, "I've been using Craigslist for years and I had no clue about most of the valuable information in this book. It shows you a simple Step-By-Step method including tips and tricks I never knew existed. Plus lots and lots of screenshots showing you exactly what they're explaining.

Reader John Possumato says, "If you aren't using craiglist to sell, buy or promote, your event, your business or yourself, you may be missing out on one of the most effective, inexpensive tools on the Web... and this book is one of the best resources to tell you how to most efficiently leverage your energy on craigslist.

Click here for more informaation.